What Google rating do hotels in Philadelphia need to stay competitive?
By Max Zhou · Last updated
Hotels in Philadelphia average 3.8 stars across 2479 Google reviews (median, based on analysis of 15 businesses, 4/23/2026). 13.3% of businesses score above 4.5 stars — those businesses see measurably higher inquiry rates.
- •Businesses analyzed: 15
- •Average Google rating: 3.83★
- •Median review count: 2479
- •Share above 4.5★: 13.3%
- •Share below 4.0★: 46.7%
- •Top performer: Four Seasons Hotel Philadelphia at Comcast Center (4.7★, 1086 reviews)
| Metric | Hotel in Philadelphia | Top performer |
|---|---|---|
| Google rating | 3.83★ | 4.7★ |
| Review count | 2479 (median) | 1086 |
| Reply rate | Est. <20% | ~95% |
| Share 5-star | 13.3% | 100% |
Frequently asked questions
- How many Google reviews does a hotel in Philadelphia need?
- Median in Philadelphia is 2479 reviews. To rank in the top 25% of businesses in your category, aim for at least twice that — around 4958 reviews.
- How do I get from 4.0 to 4.6 stars on Google?
- Two levers: systematically request reviews from happy customers (QR code at the point of service works best) and intercept unhappy feedback privately before it becomes a public 1-star review. Our pilot customer Sakura Hagen went from 4.0 to 4.6 in 6 weeks this way.
- Is AI auto-reply to Google reviews GDPR-compliant?
- Yes — provided data is processed in the EU and no customer PII beyond what Google already displays publicly is used. Starise meets both standards.
- How much does review management cost?
- Starise Standard is $59/month per location including unlimited AI replies, QR code, and dashboard. 7-day free trial, no credit card.
- How fast will my Google rating improve?
- Typically 4-8 weeks. Speed depends on your customer volume and starting rating. Lower starting scores improve fastest.
A data-driven analysis of 15 hotels in Philadelphia. We aggregated public Google review data to show where the median sits, who the top performers are, and what underrated businesses can do to close the gap.
Top 10 Hotel in Philadelphia
- 1.Four Seasons Hotel Philadelphia at Comcast Center4.7★1086 reviews
- 2.Penn's View Hotel4.5★838 reviews
- 3.Philadelphia Marriott Downtown4.2★8048 reviews
- 4.DoubleTree by Hilton Hotel Philadelphia Center City4.1★4664 reviews
- 5.Hilton Philadelphia at Penn's Landing4.1★4232 reviews
- 6.Sonesta Philadelphia Rittenhouse Square4.1★3033 reviews
- 7.Courtyard by Marriott Philadelphia City Avenue4.1★2323 reviews
- 8.Holiday Inn Express Philadelphia - Penns Landing by IHG4.1★1940 reviews
- 9.Wyndham Philadelphia Historic District3.9★3420 reviews
- 10.The Warwick Hotel Rittenhouse Square Philadelphia3.9★2479 reviews
Run a hotel in Philadelphia?
Your competitors average 3.8★. With Starise you can reach 4.5+ in six weeks. See the Sakura Hagen case study.